1 About this policy
This Privacy Policy explains how iBay collects, uses, shares, stores, and protects personal information when you use ibay.com.mv, our mobile applications, customer support, seller services, advertising services, and other services that link to this policy (together, the “Services”).
iBay is an online marketplace. Buyers and sellers are responsible for their own transactions. Because marketplace participation involves sharing certain information, some profile, listing, review, and transaction-related information may be visible to other users or the public as explained below.
2 Who is responsible for your information
iBay (“iBay”, “we”, “us”, or “our”), is responsible for the personal information described in this policy.
Address: iBay, Orchidmaage, Fuvahmulah, Maldives
Telephone: +960 9784229
Support: http://support.ibay.com.mv
3 Information we collect
Information you provide
Account and profile information, such as your name, username, email address, mobile number, password or authentication details, profile photo, island or location, and account preferences.
Identity or verification information, where required to verify an account, seller, business, listing, payment, or suspected misuse.
Listings and marketplace content, including descriptions, prices, photographs, videos, location details, product or service information, and seller terms.
Transaction and activity information, such as orders, purchases, bids, sales, delivery details, saved items, cart activity, reviews, ratings, reports, and dispute information.
Communications, including messages between users where the Services provide messaging, and communications with our support team.
Payment-related information. iBay does not store full credit or debit card details when payment is completed on a bank or payment provider’s site.
We may receive transaction references, payment status, amount, date, and limited payer or payee details needed to confirm and reconcile a payment.
Information supplied for promotions, surveys, competitions, advertising, or business services.
Information collected automatically
Device and connection information, such as IP address, device type, operating system, browser type, language, mobile network, and identifiers associated with the device or browser.
Usage and log information, such as pages viewed, searches, clicks, session times, referring pages, login attempts, listing submissions and renewals, and interactions with advertisements.
Cookie and similar-technology information used to keep you signed in, maintain your cart, remember preferences, measure use, protect the Services, and, where applicable, personalise content or advertising.
Approximate location inferred from your IP address or information you choose to add to a listing. We collect precise device location only if a feature requires it and you grant permission.
Information from other sources
We may receive information from payment providers, banks, delivery or verification partners, advertising partners, other users, public sources, and authorities. This may include payment confirmation, delivery status, fraud or safety reports, and information used to investigate suspected violations.
4 How we use information
Create, maintain, authenticate, and support user accounts.
Publish and manage listings, searches, favourites, carts, bids, orders, reviews, seller profiles, and other marketplace features.
Enable communication and transactions between buyers and sellers.
Process, verify, and reconcile payments for iBay services and provide transaction records.
Provide customer support, resolve disputes, and respond to questions or complaints.
Detect, investigate, prevent, and address fraud, scams, stolen goods, unsafe activity, security incidents, spam, and violations of our Terms of Use or Listing Policy.
Moderate content and enforce marketplace rules, including suspending or deactivating accounts and removing or editing prohibited or misleading content.
Operate, maintain, troubleshoot, analyse, and improve the Services and develop new features.
Send service messages, such as security alerts, transaction updates, and important changes to the Services or our terms.
Send marketing or promotional communications where permitted. You can opt out of promotional messages, but you may still receive essential service messages.
Comply with applicable laws, lawful requests, court orders, and obligations, and establish, exercise, or defend legal claims.
5 Information visible to others
Listings are intended to be viewed by the public. Depending on the feature and your settings, a listing or seller profile may display your username, profile information, seller rating, listing location, contact method, listing content, and other information you choose to publish. Search engines and third-party websites may index or copy public information, and iBay may not be able to remove copies controlled by others.
When you communicate or transact with another user, we may share information reasonably needed to complete the transaction, communicate, arrange delivery, address safety concerns, or resolve a dispute. Do not publish sensitive information that is unnecessary for a listing or transaction.
6 When we share information
We do not sell your personal information for money. We may share information in the following circumstances:
With other users and the public, as described in section 5.
With service providers that help us host, secure, operate, analyse, communicate about, advertise, or support the Services, and process payments or deliveries. They may use information only for the contracted service and subject to appropriate confidentiality and security obligations.
With banks and payment providers to process or verify payments and prevent fraud.
With professional advisers, insurers, auditors, and business partners where reasonably necessary for legitimate business operations.
With law enforcement, courts, regulators, or other authorities when we reasonably believe disclosure is required by law or necessary to investigate fraud, stolen goods, threats, safety incidents, or violations of rights.
In connection with a merger, financing, acquisition, reorganisation, sale of assets, or insolvency. We will require the recipient to handle the information consistently with this policy or notify you of material changes.
With your direction or consent.
iBay is not responsible for how an independent buyer, seller, advertiser, payment provider, bank, delivery provider, or third-party website uses information it receives directly from you. Review their privacy information before sharing personal data.
7 Cookies and similar technologies
We use cookies and similar technologies for the purposes below. The specific cookies and their duration should be listed in a separate Cookie Notice or consent tool and kept current.
Essential: authentication, security, fraud prevention, shopping cart functions, load balancing, and core site operation.
Preferences: remembering settings, language, location, and other choices.
Analytics: understanding use, performance, and errors so we can improve the Services.
Advertising: measuring campaigns, limiting repeated advertisements, and personalising advertisements where enabled and permitted.
You can control cookies through available iBay settings and your browser or device. Blocking essential cookies may prevent some features from working. Where we ask for consent to optional cookies, you may withdraw it through the same control.
8 Communications and marketing choices
We may send account, security, transaction, support, and policy messages that are necessary to provide the Services. You may opt out of promotional email or messages by using the unsubscribe method provided or by contacting us. Opting out of marketing does not stop essential service communications.
9 Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining transaction and financial records, preventing fraud, resolving disputes, enforcing agreements, and meeting legal obligations.
Retention depends on the type of record and why it is needed. For example, public listings may remain available until removed or expired; support, transaction, moderation, and security records may be retained after account deactivation when needed for disputes, fraud prevention, safety, or legal compliance. When information is no longer required, we delete it, anonymise it, or securely isolate it until deletion is possible.
10 Your choices and requests
Subject to applicable law and reasonable verification, you may ask us to:
provide information about the personal data we hold about you;
correct inaccurate or incomplete account information;
deactivate your account or delete information that we are not required or permitted to retain;
stop promotional communications;
object to or restrict certain uses of your information; or
review a decision to suspend or restrict your account where an appeal process is available.
You can update some information through your account. For other requests, contact [INSERT PRIVACY EMAIL] or use iBay Support. We may ask for information needed to verify your identity and protect the account. Some requests may be limited where retention or disclosure is required for security, fraud prevention, disputes, legal obligations, or the rights of others.
11 Account deactivation and deletion
You may request account deactivation through iBay Support. Deactivation stops ordinary use of the account but does not necessarily erase all information. We may retain records as explained in section 9. If account deletion is available, explain the process, consequences, and exceptions here and update the Terms of Use to match.
12 Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure. These measures may include encryption in transit, access controls, monitoring, backups, and staff or supplier controls. No website, application, transmission, or storage system is completely secure. You are responsible for using a strong password, protecting access to your mobile number and email account, and notifying us promptly if you suspect unauthorised use.
13 International service providers
Some service providers may process or store information outside the Maldives. Where this occurs, we take reasonable steps to use providers and contractual or other safeguards appropriate to the information and the risks involved.
14 Children
The Services are not intended for children below 18 years. We do not knowingly allow a child below that age to create an account. If you believe a child has provided personal information contrary to this section, contact us so we can investigate and take appropriate action.
15 Third party links and services
The Services may contain links to banks, payment providers, advertisers, social networks, videos, or other third-party services. Their privacy practices are governed by their own policies. iBay does not control those services and this policy does not apply to them.
16 Changes to this policy
We may update this policy to reflect changes to our Services, practices, or legal obligations. We will post the revised policy with a new “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice through the Services or by another appropriate method before the change takes effect where reasonably practicable.
17 Contact and complaints
Questions, requests, or complaints about privacy may be sent to:
iBay
Address: iBay, Orchidmaage, Fuvahmulah, Maldives
Telephone: +960 9784229
Support: http://support.ibay.com.mv
Please describe your concern and provide enough information for us to identify the relevant account or interaction. Do not send passwords, one-time codes, or full payment-card details.
Publication note
Remove all bracketed instructions and placeholders after operational and legal verification. The final Privacy Policy should be linked from registration, sign-in, listing submission, checkout or paid-service flows, mobile app store listings, and any cookie-consent interface. Record the version accepted by each user when consent or acknowledgement is required.